Question 1

What is HelpForShopping?

Accepted Answer

HelpForShopping is a smart live chat platform designed specifically for e-commerce. Unlike traditional chats, HelpForShopping lets your agents see what visitors are looking at in real-time, suggest products from the catalog and track which conversations generate sales.

Question 2

How is it different from other live chats?

Accepted Answer

HelpForShopping is the only live chat with active selling: agents see visitor behavior, suggest products from the integrated catalog and the system natively tracks conversions. Plus, the Experts Community lets you activate your VIP customers as 24/7 consultants.

Question 3

Which e-commerce platforms does it work with?

Accepted Answer

HelpForShopping integrates with WooCommerce (WordPress plugin) and Odoo (native integration). Shopify integration is in development.

Question 4

How long does setup take?

Accepted Answer

Setup takes less than 5 minutes. Install the plugin, configure basic FAQs and you're operational.

Question 5

Is the Starter plan really free?

Accepted Answer

Yes, the Starter plan is free forever. It includes 1 agent and 300 chats per month. No credit card required.

Question 6

Can I change plans?

Accepted Answer

Yes, you can upgrade or downgrade at any time. Changes take effect from the next billing cycle.

Question 7

Is there an annual payment discount?

Accepted Answer

Yes, by paying annually you save 20% compared to the monthly plan.

Question 8

What is the Experts Community?

Accepted Answer

It's an addon that lets you activate your VIP customers as expert consultants. They cover hours when your team isn't available and are paid only on generated conversions.

Question 9

How much does the Experts Community cost?

Accepted Answer

Pricing is customized based on your needs. Contact us for a demo and custom quote.

Question 10

How do I become an expert?

Accepted Answer

Visit the 'Become an Expert' page and fill out the application form. We'll match you with the brands you know best.

Question 11

Is coding required for installation?

Accepted Answer

No, no coding needed. For WooCommerce, just install the plugin from the WordPress marketplace. For Odoo, the integration is native.

Question 12

Is my data safe?

Accepted Answer

Yes, we use SSL/TLS encryption and comply with GDPR. Data is stored on European servers.

Question 13

What syncs with my e-commerce?

Accepted Answer

Product catalog, orders and customer data sync automatically, without manual configuration.

Frequently asked questions