Features
Everything you need to sell more
Engage visitors in real-time, suggest products from your catalog and track which conversations generate sales.
Everything you need to sell more through chat
Engagement
Engagement
01
See what visitors are watching
Monitor in real-time which pages and products your visitors are viewing.
02
Start the conversation
Don't wait for visitors to write. Engage them proactively at the right time.
03
Automatic messages
Configure messages that trigger automatically based on visitor behavior.
04
Opportunities tab
Identify and engage the most promising visitors from the dedicated opportunities tab.
Recognition
Recognition
01
Recognize returning visitors
The system automatically identifies returning visitors with their complete history.
02
Retrieve previous chats
Access past conversation history to offer personalized service.
03
Previously suggested products
View products that were suggested to the visitor in past conversations.
Products
Products
01
Browse catalog from backoffice
Access the full catalog directly from chat to find the right product for the customer.
02
Suggest products in chat
Send product suggestions directly in the conversation with the visitor.
03
Direct catalog links
Share direct links to your catalog products during the conversation.
Support
Support
01
One-click FAQ answers
Answer frequently asked questions with a single click using pre-configured responses.
02
Customizable FAQs
Create and manage your own custom FAQs for quick and consistent answers.
03
Unlimited history
Access all conversation history with no time limits.
Analytics
Analytics
01
Track chats that generate sales
Discover exactly which conversations turned into completed orders.
02
Sales monitoring
Keep track of sales generated through chat conversations.
03
Customer satisfaction
Measure customer satisfaction after each interaction with agents.
04
Overview dashboard
An overview of all key metrics of your chat service.
05
Detailed analytics
Dive deep into every metric with detailed reports and advanced filters.
Agents
Agents
01
Selective involvement
Assign conversations to the most competent agents for each type of request.
02
Product categories per agent
Define each agent's areas of expertise for specialized service.
03
Performance monitoring
Monitor each agent's performance to optimize your team.
04
Backoffice management
Add, edit and manage agents directly from the backoffice.
Results that speak
Real numbers from people selling every day with HelpForShopping
0
Average conversion uplift
0
Replies from real people
<60s
First response time
24/7
Always available
Why HelpForShopping is different
An honest comparison with the alternatives you find on the market
HelpForShopping | AI Chatbot | Traditional live chat | No chat | |
|---|---|---|---|---|
| Replies from real people | ||||
| Industry experts | ||||
| Deep product knowledge | ||||
| Always available | ||||
| Personalized replies | ||||
| Zero internal management costs |
