Privacy Policy — Helpforshopping S.r.l.

Last updated: 2026-05-08 Version: 2.0

Information on the processing of personal data pursuant to Articles 13-14 of EU Regulation 2016/679 (GDPR).

Notice: this is an English translation of the Italian Privacy Policy. The Italian version published at helpforshopping.com/privacy is legally binding. In case of discrepancy, the Italian text prevails.

1. Data Controller

The Data Controller of personal data is:

HELPFORSHOPPING S.R.L. Registered office: Via della Balduina 96, 00136 Rome (RM), Italy VAT / Tax code: IT17177661000 Certified email (PEC): helpforshopping@legalmail.it Email: helpforshopping.com@gmail.com

To exercise your rights or for any request relating to data processing, you can contact us at: helpforshopping.com@gmail.com.

2. Categories of personal data collected

Depending on the type of interaction with the site, app or service, we may collect the following categories of personal data:

2.1 Data provided voluntarily

Through contact forms, information requests, subscriptions and — where the platform allows — account creation or purchases, we collect:

First and last name
Email address
Phone number (optional, except where required for contractual purposes)
Company name and role (for B2B requests)
Postal address (where necessary for billing or shipping)
Payment data (where the platform allows transactions; handled by PCI-DSS compliant providers)
Login credentials (where a user account is provided)
Content of the message or request
Any additional data the user chooses to share

2.2 Browsing data

The IT systems and software procedures used to operate our services acquire, in the course of their normal operation, certain data whose transmission is implicit in the use of internet communication protocols (IP addresses, browser type, operating system, pages visited, date and time of access, referrer).

2.3 Cookies and tracking technologies

We use technical cookies and, subject to consent, any third-party cookies. Consent management is handled by Cookiebot. For web tracking we use Plausible Analytics, a privacy-friendly service that does not use cookies and does not collect personally identifiable data. You can change or withdraw consent at any time via the cookie banner. For detailed information, please refer to the Cookie Policy.

3. Purposes and legal basis for processing

Personal data is processed exclusively for the purposes listed below. Each purpose applies only to projects that actually involve it.

Response to contact and information requests — to process and respond to requests sent via form. Legal basis: pre-contractual measures at the request of the data subject (art. 6.1.b GDPR).
Service delivery and contract management — to provide the requested services, manage user accounts where applicable, manage orders and payments. Legal basis: performance of a contract (art. 6.1.b GDPR).
CRM management and commercial follow-up — recording and management of commercial relations in the CRM system. Legal basis: legitimate interest of the Controller (art. 6.1.f GDPR).
Direct marketing / Newsletter / Lead nurturing — sending informational and commercial communications, also profiled on the basis of content consulted, with explicit consent. Legal basis: consent (art. 6.1.a GDPR), revocable at any time.
Statistical analysis and improvement of services — aggregated and anonymised analyses on the use of our services. Legal basis: legitimate interest (art. 6.1.f GDPR).
Legal, accounting and tax obligations — compliance with obligations under laws, regulations, EU rules and authority orders. Legal basis: legal obligation (art. 6.1.c GDPR).
Protection of the Controller's rights — ascertainment, exercise or defence of a right in court. Legal basis: legitimate interest (art. 6.1.f GDPR).

4. Method of processing and retention

Data is processed using electronic tools and stored so as to ensure security and confidentiality, through technical and organisational measures appropriate to the risk (encryption, access controls, backups).

The retention periods applied are as follows:

Contact data and information requests: for the time necessary to manage the request and up to 24 months from collection.
Data relating to contractual relationships and user accounts: for the duration of the relationship and up to 10 years from termination, for tax and accounting obligations under Italian law.
Data collected for marketing purposes: until withdrawal of consent or exercise of the right to object.
Browsing data: no longer than 13 months.

After the above terms, data is deleted or irreversibly anonymised, unless there is a legal obligation to retain it.

5. Data processors (Sub-Processors)

Personal data may be communicated, strictly within the limits necessary for the purposes indicated, to the following data processors (the actual list of sub-processors used for a specific project is available on request):

CloudPepper — hosting provider for the Odoo ERP system used for CRM and the data collected via forms. EU data centres.
Plausible Analytics — privacy-friendly web analytics, no cookies and no personally identifiable data.
Cookiebot (Cybot A/S / Usercentrics) — cookie consent management platform.
Mailgun (Sinch Email) — transactional and marketing email delivery service (where used).
Payment providers (e.g. Stripe, PayPal) — handling economic transactions where the platform allows purchases, in a PCI-DSS compliant environment.
Infrastructure hosting providers — IaaS/PaaS providers for the technical delivery of services.

The above suppliers act as Data Processors and are bound by contractual agreements compliant with GDPR (art. 28). Data is not sold to third parties for third-party marketing purposes.

6. Transfer of data outside the EU

Where service providers may transfer data to non-EU countries (e.g. the United States), such transfers take place in compliance with the safeguards provided for by the GDPR (artt. 44-49), in particular by means of standard contractual clauses approved by the European Commission or in the presence of adequacy decisions (e.g. EU-U.S. Data Privacy Framework).

7. Rights of the data subject

Pursuant to articles 15-22 of the GDPR, you have the right to:

Access (art. 15) — to obtain confirmation of processing and a copy of your data
Rectification (art. 16) — to correct inaccurate or incomplete data
Erasure (art. 17) — to request the deletion of your data ("right to be forgotten")
Restriction (art. 18) — to restrict processing in certain cases
Portability (art. 20) — to receive your data in a structured and readable format
Object (art. 21) — to object to processing based on legitimate interest
Not to be subject to automated decisions (art. 22) — including profiling, where applicable
Withdrawal of consent — at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal

To exercise your rights, please write to helpforshopping.com@gmail.com.

You also have the right to lodge a complaint with the competent Supervisory Authority. In Italy: Garante per la Protezione dei Dati Personali, https://www.garanteprivacy.it.

8. Data security

We adopt technical and organisational measures suitable to protect personal data from accidental loss, unauthorised access, disclosure, alteration or destruction. Such measures are periodically reviewed and updated in line with technological developments and emerging risks.

9. Processing of minors' data

Services are not intended for minors under 14 (art. 2-quinquies of Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018). We do not knowingly collect personal data of minors of that age. Should we become aware of such processing, we will proceed immediately with deletion.

10. Changes to this notice

Helpforshopping S.r.l. reserves the right to amend this notice at any time. Changes will be published on this page with an update of the date at the top of the document. In the event of substantial changes, we may notify you by email if you have an active relationship with us.

11. Contacts

HELPFORSHOPPING S.R.L. Via della Balduina 96, 00136 Rome (RM), Italy PEC: helpforshopping@legalmail.it Email: helpforshopping.com@gmail.com