Terms and Conditions — Helpforshopping S.r.l.

Last updated: 2026-05-08 Version: 2.0

Notice: this is an English translation of the Italian Terms and Conditions. The Italian version published at helpforshopping.com/terms is legally binding. In case of discrepancy, the Italian text prevails.

1. Definitions

"Company" / "Controller": HELPFORSHOPPING S.R.L., with registered office at Via della Balduina 96, 00136 Rome (RM), Italy, VAT IT17177661000.
"Site": the website, landing page, web or mobile application, restricted area or any other digital service provided by the Company.
"User": any natural or legal person who accesses the Site, uses the Services, creates an account or requests information.
"Services": the set of features, products and activities offered by the Company through the Site (information, lead capture, professional services, sale of products, access to a SaaS platform, etc.).
"Content": text, graphics, logos, trademarks, images, videos, software, code and any other material on the Site or made available through the Services.
"Account": the personal area created by the User to access restricted features, where the Platform provides one.

2. Object and acceptance

These Terms and Conditions govern access to and use of the Site and the Services. Access to the Site implies full acceptance of these Terms.

Specific commercial relationships (consulting, supply of services, software development, sale of products) may be governed by separate contracts (commercial proposals, orders, MSA/SOW, sales conditions), which prevail over these Terms for everything regulated differently.

The Company reserves the right to amend these Terms at any time. Changes will be effective from the date of publication on this page.

3. Use of the Site

The User undertakes to:

use the Site and the Services in compliance with the law and these Terms
not use the Site for unlawful, fraudulent or unauthorised purposes
not attempt to access systems, data or restricted areas without authorisation
not interfere with the proper functioning of the Site (e.g. DDoS attacks, mass scraping, reverse engineering, introduction of malware)
not upload or transmit illegal, offensive, defamatory content or content that infringes third-party rights
respect the intellectual property rights of the Company and third parties

4. Registration and Account (where applicable)

Where the Site or Services provide for the creation of an Account, the User undertakes to:

provide truthful, accurate, complete and up-to-date information
maintain the confidentiality of access credentials (username, password, tokens)
immediately notify the Company of any unauthorised use of the Account
not transfer the Account to third parties without authorisation
not share credentials with third parties

The User is responsible for all activities carried out through their Account. The Company reserves the right to suspend or cancel Accounts that violate these Terms, even without notice, in case of serious or repeated violations.

5. Paid products and services (where applicable)

Where the Site provides for the purchase of paid products or services (e-commerce, SaaS subscriptions, digital products):

Prices are clearly indicated at the time of purchase, including VAT unless otherwise indicated.
Payment is made through integrated providers (e.g. Stripe, PayPal), in a PCI-DSS compliant environment.
Consumer protection rules under the Italian Consumer Code (Legislative Decree 206/2005) apply, including the 14-day right of withdrawal for distance purchases, where the conditions are met.
For B2B purchases (to VAT-registered businesses), the right of withdrawal may be excluded or limited by specific agreement.
Any specific sales and refund policies for the product/service are available on the relevant purchase page and prevail over these Terms to the extent of what is regulated there.

6. Provision of professional Services (where applicable)

Consulting, development, integration or other professional Services are provided by the Company on the basis of:

specific commercial proposals
service supply contracts (Service Agreement)
framework agreements (Master Service Agreement, MSA) and work orders (Statement of Work, SOW)

These documents govern in detail: scope of the engagement, economic conditions, delivery times, service levels (SLA), confidentiality, ownership of deliverables, responsibilities of the parties.

The Company operates in compliance with the standards of professional confidentiality applicable to the relevant sector.

7. Informational nature of Content

The information on the Site is purely illustrative and does not constitute a contractual offer, specific professional advice or any binding opinion. The Company declines all responsibility for decisions taken by the User on the basis of the information on the Site alone, in the absence of a specific contractual relationship.

8. Intellectual property

All Content on the Site — including text, graphics, logos, images, videos, software, source code and the Company's trademarks — is owned by the Company or its licensors and is protected by the intellectual property laws of Italy, the European Union and international laws (Italian Industrial Property Code Legislative Decree 30/2005, Copyright Law L. 633/1941).

Any reproduction, distribution, modification, publication, communication to the public or commercial use of the Content without the Company's prior written consent is prohibited, except as permitted by law.

The ownership of deliverables, works or other results produced under specific commercial engagements is regulated by the contracts signed with individual Clients.

9. Modification and discontinuation of Services

The Company reserves the right to modify, suspend or discontinue any Service or part of the Site, even without notice, for technical, security, commercial reasons or because of the cessation of the project.

For active paid Services, any substantial changes or discontinuations will be communicated with reasonable notice, subject to the protections provided for in specific contracts.

10. Limitation of liability

The Site and the Services are provided "as is" and "as available". The Company does not guarantee that the Site or Services will always be available, uninterrupted, error-free, virus-free or free from other harmful elements.

To the extent permitted by law, the Company shall not be liable for:

direct, indirect, incidental, consequential or punitive damages arising from the use or inability to use the Site or the Services
loss of data, profits, business opportunities or goodwill
acts or omissions of third parties (providers, suppliers, users)
force majeure events

These limitations do not apply in case of intent or gross negligence by the Company, nor where the law mandatorily provides for forms of liability that cannot be excluded (in particular to protect the consumer User).

11. Protection of personal data

The processing of personal data of Users is governed by our Privacy Policy and our Cookie Policy, which form an integral part of these Terms.

12. Links to third-party sites

The Site may contain links to third-party websites. The Company does not control and is not responsible for the content, privacy policies or practices of such sites. Access to third-party sites is at the User's responsibility, under the terms and conditions of those sites.

13. Force majeure

The Company is not responsible for total or partial failure to perform the obligations under these Terms caused by force majeure events, understood as unpredictable and unavoidable events beyond the reasonable control of the Company (e.g. natural disasters, conflicts, acts of public authority, interruptions of essential services, systemic cyberattacks).

14. Assignment

The User may not assign to third parties the rights and obligations arising from these Terms without the prior written consent of the Company. The Company may assign its rights and obligations to companies of its group or to third parties in the context of extraordinary operations (mergers, acquisitions, transfers of branch of business), in compliance with the applicable rules.

15. Partial invalidity

If one or more clauses of these Terms are declared invalid or ineffective by a competent authority, the remaining clauses remain fully valid and effective. The parties undertake to replace the invalid clause with another of similar economic and functional scope, compliant with the law.

16. Governing law and jurisdiction

These Terms are governed by Italian law. For any dispute arising from the interpretation or execution of these Terms, the Court of Rome shall have exclusive jurisdiction, except for any mandatory provision of law protecting the consumer (art. 66-bis Italian Consumer Code: court of residence or domicile of the consumer).

For Clients based outside the European Union or for other specific cases, the parties may agree on the jurisdiction of another court or the use of alternative dispute resolution systems in specific contracts.

17. Contacts

HELPFORSHOPPING S.R.L. Via della Balduina 96, 00136 Rome (RM), Italy VAT IT17177661000 PEC: helpforshopping@legalmail.it Email: info@helpforshopping.com